Return & Refund Policy of lucifermart.com

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item lucifermart.com will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). Our Return & amp; Refund Policy was created by Return Refund Policy for lucifermart.com

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

lucifermart.com will not issue refunds for products which advertisement showing in Mobile Application Dashboard (Product & Shop), if due to some technical issue payment deduct from account and products are not showing in Dashboard we will refund 100%. We are not selling or Shipping any product in our App. Our App Provide only Advertising Service.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

1. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

2. we are ship your product after received order within 2 days, if its buy on our App. Otherwise we not dealing in any kind of sale product.

3. we are not sharing any kind of payment details to third party.

4. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

5. After User Request and verifying the payment We will refund the amount after deduction of 18% GST within 48 Hours.

6. We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

7. If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email lmhelp@lucifermart.com

8. You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

Cancellation and Refund policy of Lucifer Mart

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:-

  1. Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.

  2. Lucifer Mart does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.

  3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 3 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

  4. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

  5. In case of any refunds approved by Lucifer Mart , it will take 7 days for the refund to he processed to you.

Shipping Policy of Lucifer Mart

1. The orders for the user are shipped through registered domestic courier companies and/or speed post only. Order are shipped within 4 to 7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable. For any issues in utilizing our services you may contact our helpdesk on lmhelp@lucifermart.com Or Whatsaap (+91 6283025852)